Refund Policy

1. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 30 days of purchase
• This is your first subscription with us (not a renewal)
• You have not violated our Terms of Service
• You have not been banned for abuse or fraudulent activity

2. Refund Process

Step 1: Contact Us

Email us at support@nordiciptv-elite.com with:

• Your account username or email
• Order number (from purchase confirmation email)
• Brief reason for refund (optional but helpful)

Step 2: Verification

We'll verify:

• Purchase date is within 30 days
• Account eligibility
• Payment details

Step 3: Processing

Once approved:

• Refund processed within 24-48 hours
• Your account will be deactivated
• Confirmation email sent

Step 4: Receive Refund

Timing depends on payment method:

• PayPal: 1-2 business days
• Credit/Debit Card: 5-10 business days
• Bank Transfer: 3-7 business days
• Swish/Vipps/MobilePay: 1-3 business days

3. Non-Refundable Situations

Refunds will NOT be granted if:

• Request is made after 30 days period
• This is a renewal subscription
• Account was terminated for Terms of Service violations
• Chargeback was filed (results in permanent ban)
• Service was used fraudulently

4. Partial Refunds

We do not offer partial refunds for unused time. Subscriptions are non-refundable after the 30 days guarantee period, regardless of usage.

5. Renewal Refunds

Since our subscriptions do NOT auto-renew, this is not applicable. You must manually renew your subscription before it expires.

6. Technical Issues

If you experience technical issues, please contact support BEFORE requesting a refund. We resolve 95% of issues within 24 hours. Refunds are not necessary for most technical problems.

7. Chargebacks

⚠️ Important: Filing a chargeback instead of requesting a refund through us will result in permanent account termination and blacklisting. Please contact us first.

8. Refund Conditions

By requesting a refund, you agree that:

• Your account will be immediately deactivated
• You will lose access to all content
• Your login credentials will be invalidated
• Any promotional credits or bonuses will be forfeited

9. Contact for Refunds

To request a refund, contact us:

• Email: support@nordiciptv-elite.com
• Subject Line: "Refund Request - [Your Username]"
• Response Time: Within 24 hours
• Processing Time: 24-48 hours after approval